General Move in Information
A front door key and, if applicable, a bedroom key will be provided for each bedroom to tenants at move-in.
Lost keys:Â If you lose any of your keys, contact us through the online Resident Center to request a new one. If it is a bedroom key, please identify which bedroom (floor & location) it is needed for. Bedroom key replacements are $20. Front door key replacements are $40-$300, depending on if a copy is needed or if the locks need replacing. Fees can be paid through our online portal.
A new code will be provided to your group at move-in.
Please ensure that you do not share the code with anyone other than the tenants residing in the unit. If the code does need to be changed during the tenancy, due to safety concerns, please make a request through the online Resident Center. Fees for door code changes are $45. Fees can be paid through our online portal. Tenants are responsible for changing the batteries for the touchpad. This can be done by sliding the top black portion of the keypad on the interior section up and off. Lift off the battery holder and replace the 4 AA batteries. If the battery pack becomes disconnected, simply reconnect it by pushing it down after correctly lining up the connector.
Please ensure that the utilities you are responsible for are turned on the day you take possession of the house/start of the lease agreement - whatever comes first. You can refer to your lease to identify which utilities are your responsibility. Standard utilities include gas (Dominion) and electricity (Duke Progress).
Regular trash should be placed in a trash bag and then into the appropriate dumpster located in the rear of the parking area. Recycling can be placed directly into the appropriate recycling dumpster located in the rear of the parking area. Please ensure that trash/trash bags are not being placed into the dumpster for recycling.
Regular trash goes in the dark green bin and is picked up every week.
Recycling goes in the blue bin and is picked up every other week. No bags allowed.
Yard waste goes in the lime green bin, and pick up is once a month. Please ensure that you do not put trash bags or recycling in the lime green bins, as the City will not pick them up.
Bins should be rolled out to the curb the evening before your scheduled pick-up day and are required to be rolled back to the side/rear of the unit by the evening of the scheduled pick-up day.
Rent is due on the 1st of each month and is considered late after the 5th of each month. Late rent will incur a 5% late. Late fees are made on the whole monthly rental amount, not on the outstanding balance. All tenants are responsible for the full rent amount as well as any fees. We do allow separate payments to be made toward rent/fees as long as the full amount of outstanding charges is received by the due date. If your group chooses to make separate payments, it will be up to the group to internally identify which tenant pays what amount. Please check our payment options on your Resident Portal under "Contacts" #1 & #2Â (this is subject to change)
A Ground Fault Circuit Interrupter (GFI) helps protect from electric shocks. They are part of the outlets, and you will find them in each wet area of the unit (kitchen, bathrooms). They will 'trip' if the item plugged into them gives a surge. If tripped, you will need to reset the GFI by hitting the "Reset" button on the GFI. It may be necessary to reset all GFI's located in your unit. We also encourage you to check the location of the panel box (see below) to ensure that a breaker has not tripped.
Specializing in L1 type of work, TELCAST delivers top-quality network installations and maintenance, ensuring high standards of performance and reliability.aPanel boxes are located in one of the following areas depending on your unit's layout: exterior closet on the side or rear of the unit, on the exterior of the unit on the side or rear, or in an interior coat closet. Breakers look like small levers and, when tripped, can be observed leaning in toward the middle. Simply push the breaker toward the outside of the box. If power is still not restored to the designated area, please contact the electrician.
The dishwasher and sink disposal in the kitchen are run off of a labeled switch on the kitchen wall (typically to the right of the kitchen sink). If the dishwasher is not running and will not light up, ensure that the wall switch is in the on position.
The kitchen disposal should only be used to grind up food waste. Do not place anything other than food in the disposal, including glass, silverware, or bottle caps, as this will cause the disposal to break and need replacement at the cost of the tenants. If the disposal becomes clogged, you can utilize the silver 'key' (long & skinny) under the sink. Open up the cabinet door under the sink, find the bottom of the disposal (black and cylinder in shape), insert the provided key into the small hole at the base of the disposal, and turn it clockwise. Often, this will help move any stuck items along. If this does not work, then please submit a work order and contact the plumber.
Running toilets are typically the main culprit for a very high water bill. If it sounds like water continues to run long after flushing the toilet, then it is considered as a running toilet, and a plumber needs to be contacted as soon as possible to address it.
You may have some appliances that use gas to run. If you ever smell gas, please CONTACT THE GAS COMPANY IMMEDIATELY.
If applicable, below is general instruction on how to use these appliances. Note that for them to work, you will need to ensure that you have set up an account with the gas company (Dominion) and have requested them to turn it on.
-Stove: the oven portion will work like most electric ovens by choosing your temperature and type.
-Burners: turn the knob for the corresponding burner to the "light" position. You will hear clicking. Once the flame is made, quickly turn the knob to the desired heat. If you hear constant clicking, but the flame does not ignite, it could be that the top portion of the burner, under the grate, is not flush. This is the flat black disc in which you see the flame come out underneath it. During cleaning, it often gets pushed a little to the side but needs to be centered to work.
-Tankless Water Heater-as long as gas and power are on, the heater will work. Note that it may take a few minutes for the water to become hot, but once it does, it will not go cold (provides hot water on demand).
Parking is available at each unit for tenants only. Please utilize the parking provided for your unit. Guests are encouraged to park on Kelford Street, where parking is allowed, or in spaces identified for visitors within the parking area. All others will be towed. Parking on the grass is strictly prohibited and will minimally result in a fine from the City, and the vehicle will be towed.
No items should be placed on the grassy parts of the lawn as it will cause damage to the grass and hinder our landscapers from maintaining the lawn. Please ensure that lawn chairs, blow-up pools, etc., are kept in designated concrete areas only.
Grills should be utilized on the concrete areas and at least 10 ft from the unit.
At no time should tenants be on the roof for any reason, including porch roofs. Do not place or throw items onto the porch or main roof.
Turn-offs for the main water line to the house, and the hose bibs, are located in the 1st floor coat closet. We suggest that the water be turned to the off position when 1) there is a major leak occurring or 2) all tenants will be out of the unit for 1+ week(s).
The hose bibs, which control the exterior spigots, should be turned to the off position during extremely cold weather to help reduce the occurrence of the spigot bursting.
Tenants are responsible for changing all the filters in the refrigerator. If the water/ice is not working at move-in, pull out the refrigerator slightly from the wall and make sure that the water access is in the on position and that the line to the refrigerator is not pinched.
Tenants are responsible for changing light bulbs throughout their lease.
Tenants are allowed to hang items on the wall. We do encourage you to refrain from using tape on the walls, as it often causes damage to the walls upon removal (i.e., stick on light strips). TV wall mounts are allowed; however, we encourage you to allow us to fix the drywall made from the holes for the wall mount in an effort to keep damage costs at a minimum for tenants.
Do not remove smoke detectors, as per city code; they are to be installed at all times. Note that the smoke detectors are all connected, and if one is removed, then they are all nonfunctional and may result in the fire department or fire control company coming out to the unit to inspect and could result in a fee if tenants are found to be responsible for removing/disconnecting detectors.
HVAC units are serviced x2 a year. You will be informed of the scheduled maintenance as the HVAC company will need to gain access to the interior, including each bedroom, to clean and service each unit. If you have any HVAC issues between servicing, please submit a maintenance note through the resident portal and then contact the HVAC company directly to schedule them to come address the issue when someone is home from your group to let them in.
Please submit all requests in writing through your resident portal (www.tenzingrentals.com). You have permission to contact the corresponding vendor after submitting your request. Vendor information can be found under 'Contacts' on the resident portal. These include contacts for electricians, plumbers, and HVAC.
Please do not wait several days to report maintenance issues. The sooner they are reported, the sooner we can assist with getting the issues resolved.